Noirly — Support

Contact us: uraprotcenko@gmail.com — we usually reply within 2 business days. Please include your User ID from Profile (tap it to copy).

Restore purchases

Open the App → Profile → Restore Purchases. Use the same Apple ID you bought with.

Cancel a subscription

iPhone Settings → your name → Subscriptions → Noirly → Cancel Subscription. Access lasts until the end of the paid period.

How questions work

Anyone can open a case and ask its first 3 questions for free. A subscription unlocks every case, hints, accusations and reopening, and each case includes 60 questions. If a case's questions run out, subscribers can buy a pack of 20 or 60 more; bought questions never expire and work in any case while your subscription is active.

A character didn't answer

If the characters can't answer a message, the question is returned automatically. Tap "Retry" under the message. If something still looks wrong, write to us with the time and the case.

Report a message

In a chat, long-press a character's message → Report, or use "…" → Report for the whole chat. This opens an e-mail to us with the details. If no mail app is set up, write to uraprotcenko@gmail.com.

Delete your data

Your chats are stored only on your iPhone: deleting the App deletes them. To delete the data linked to your User ID on our side (case progress and purchase records), write to us with your User ID.